You'll be pleased to know that our website uses industry standard encryption to protect your personal information when you transmit it over the internet. Whenever our website asks you for personal details like your address, telephone number, user name or password, you will notice a little padlock icon in your browser that shows that the connection is a secure one between your computer and our servers.
The Glow Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
This website does not collect or store your payment (credit/debit card) details. You will be required to enter this information directly to the payment processing service (SagePay or Paypal) each time you make a purchase.
We may collect the following information:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
In order to fulfil your order we may share your information with third party companies for the purposes of providing products and services to you. For example, we may share your name and address with selected couriers in order to deliver goods to you. We may share your e-mail address with a third party mailing house for the purposes of processing our email services.
When we share your information with third party companies for these purposes, your information is stored and handled with the same level of security as we provide directly and the companies handling your data are required to have privacy and data protection provisions at least equivalent to our own.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This will prevent you from taking full advantage of the website services and may stop some features from working.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We sometimes allow you to post comments or feedback on to our website in the form of product reviews, customer comments or other feedback. Any comments, reviews or feedback submitted to us are accepted under the following terms:
You may choose to restrict the collection or use of your personal information in the following ways:
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The Glow Company Unit 3 Snape Lane Ind. Est. Doncaster South Yorkshire DN11 8RU.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.